Last Updated: December 2023

Welcome to Home Decor Sale (accessible via luludecorshop.com). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with and be bound by these terms. Our store is dedicated to providing sophisticated, abstract, and modern home decor products, and we aim to ensure a seamless and refined experience for all our customers.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website only for lawful purposes and in a manner that does not infringe on the rights of others.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
  • Comply with all applicable laws and regulations in your jurisdiction when using our services.

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activities.

2. Products and Services Description

Home Decor Sale offers a curated collection of abstract and modern home decor items, including:

  • Area rugs (e.g., 10×14 rugs, bedroom rugs) and abstract modern wallpaper.
  • Home accessories such as baskets, bins, bath mats, and candles.
  • Products categorized by style, material, room, and size for easy browsing.

All products are described as accurately as possible. However, slight variations in color or texture may occur due to screen settings or natural materials. If you have questions about a product, contact us at [email protected] before purchasing.

3. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order ships.

Payment Methods

We accept the following payment methods:

  • Visa, MasterCard, JCB
  • PayPal

All payments are processed securely. By providing payment information, you represent that you are authorized to use the chosen method.

Shipping

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.

Note: Delivery times are estimates and may vary due to customs or destination factors. We do not ship to certain remote areas or parts of Asia.

4. Returns, Exchanges, and Refunds

We strive for your complete satisfaction. Our return and exchange policy is designed to be transparent and fair.

Return Timeframe and Eligibility

Returns and exchanges are accepted within 15 days of delivery. Items must be:

  • Unused and in original condition.
  • In original packaging with all tags attached.
  • Accompanied by all accessories and documentation.

Non-Returnable Items

The following cannot be returned or exchanged:

  • Candles and home fragrance products (for health and safety reasons).
  • Custom or made-to-order items (e.g., custom-sized rugs or wallpaper).
  • Opened bath accessories and organization products (for hygiene purposes).
  • Final sale items (clearly marked during purchase).

Return Process

  1. Contact customer service within 15 days of delivery to initiate a return or exchange.
  2. Prepare the item as described above.
  3. Ship the return using a trackable service (return shipping costs are your responsibility).
  4. Allow 3-5 business days for inspection and processing after we receive the item.

Refunds

Refunds are issued to the original payment method:

  • Credit cards: 5-10 business days.
  • PayPal: 3-5 business days.

Original shipping fees are non-refundable. For exchanges, price differences will be handled as described in our return policy.

Damaged or Incorrect Items

Contact us at [email protected] within 48 hours of delivery for damaged or incorrect items. We will arrange a replacement and cover return shipping if applicable.

5. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Home Decor Sale or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

6. Limitation of Liability

Home Decor Sale is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products, including but not limited to:

  • Delays in shipping due to customs, carrier issues, or unforeseen circumstances.
  • Minor variations in product appearance due to manufacturing or digital display.
  • Misuse of products beyond their intended purpose.

Our total liability for any claim related to your purchase is limited to the order value. This limitation applies to the fullest extent permitted by law.

7. General Provisions

Governing Law

These terms are governed by the laws of the United States, specifically the state of North Carolina. Any disputes will be resolved in the courts of Asheville, US.

Changes to Terms

We may update these terms periodically. The latest version will be posted on our website with the effective date.

Contact Information

For questions about these terms, shipping, or returns, contact us:

Email: [email protected] (response within 24-48 hours)

Address: 2502 Hannah Street, Asheville, US 28801

Thank you for choosing Home Decor Sale. We are committed to enhancing your home with elegant, modern designs and providing a customer experience that reflects our dedication to quality and sophistication.