At Home Decor Sale, we believe that sophisticated design deserves an equally refined customer experience. Our commitment to elegance extends beyond our curated collections to every aspect of your shopping journey, including shipping and returns.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipment | EMS |
Please note: Delivery times are estimates and may vary depending on destination and customs processing. We do not ship to certain remote areas and parts of Asia.
Returns & Exchanges
We want you to be completely satisfied with your Home Decor Sale purchase. If you’re not entirely happy with your item, we’re here to help with our streamlined returns process.
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of delivery. To be eligible, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by all accessories and documentation
Non-Returnable Items
Due to the nature of certain products, the following items cannot be returned or exchanged:
- Candles + Home Fragrance – For health and safety reasons
- Custom or Made-to-Order Items – Including custom-sized rugs and wallpaper
- Opened Bath Accessories + Organization – For hygiene purposes
- Final Sale Items – Clearly marked during purchase
All returns are subject to inspection. Items showing signs of use, damage not present at shipping, or missing original packaging may be denied or subject to a restocking fee.
Return & Exchange Process
Contact our customer service team within 15 days of delivery to request a return or exchange authorization.
Ensure the item is in its original condition with all tags attached and in the original packaging. Include any accessories or documentation that came with your purchase.
Once authorized, you’ll receive return shipping instructions. Please note:
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping service
- Original shipping fees are non-refundable
Once we receive your return, please allow 3-5 business days for inspection and processing. You’ll receive email notifications throughout the process.
Refund Information
After your return is processed and approved, refunds will be issued to your original payment method:
| Payment Method | Refund Timeframe |
|---|---|
| Credit Card Payments (Visa, MasterCard, JCB) | 5-10 business days to appear on your statement |
| PayPal Payments | 3-5 business days to reflect in your account |
International refunds may take additional time to process depending on your financial institution.
Exchange Process
For exchanges of equal value, the process is similar to returns. If you’re exchanging for a higher-priced item, you’ll need to pay the difference once your return is received and processed. For lower-priced exchanges, the difference will be refunded to your original payment method.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected] within 48 hours of delivery. We’ll arrange for a replacement at no additional cost to you, including covering return shipping for the incorrect item.
Contact Us
For questions about shipping, returns and exchanges, please contact our customer service team:
Email: [email protected]
Response Time: 24-48 hours
Address: 2502 Hannah Street, Asheville, US 28801
We’re committed to ensuring your home transformation journey is as seamless and satisfying as our abstract modern designs. Thank you for choosing Home Decor Sale.